Reviews
Reviews
Great Dr very considerate
Supportive informative and caring
The crisis team kept constant contact with me whilst I was under their care and made sure I was aware about all the options of help I could use.
Nothing to add
Dr Lawrence was amazing. He treated my like a person, spoke to me in a way that made me feel safe and listened to. Anything I didn’t understand he talked me through and was very thorough in making sure I was satisfied with my first appointment with him.
Gina Maddams was absolutely wonderful and has always been very professional in her approach. She assessed my daughter in a timely manner, ensured the teachers were using her resources appropriately and taught parents and staff how to use the resources she shared with us. She called us after every visit and assessment that was done in school and provided us with invaluable feedback about the assessment, our daughter's progress and clearly identified the next steps.
She also ensured that we as parents were comfortable with the next steps which made us feel like our opinion mattered. Her resources had different levels as she knew that my daughter was at completely different levels at home and school giving us an opportunity to expose our daughter to higher level material to keep her brain stimulated at a good level.
Moreover her assessment was based on her own observation of my child and she did not rely only on feedback given by the school and parents, to write her report. Ever since she has been my daughter's speech therapist, there has been a significant progress in my Kaitlyn's language skills. We are forever grateful for all the work she has done. This is the best service we have received and we hope that she is recognised for her good work with SEN children and schools.
We are currently reviewing the training we provide to education staff with regards to SALT targets. In the past we have provided training to all schools in the county via our 'Talking Success,' programme. We are hoping to provide similar training in the future.
I was very pleased overall withe the care and treatment I received at all times
We apologise that your treatment was carried out remotely - as you suggested this was due to pandemic.
I am sorry that this was a concern for you, but we hope to return to normal as soon as guidelines allow. Best wishes Hugh
Always treated with understanding and respect.
Thank you for your kind words. We are restricting the number of visitors at any one time to ensure that Covid is kept away. However, if this is causing you difficulty, please talk to the senior nurse on duty. Best wishes, Hugh Jones, Patient Experience Manager.
Excellent, very pleased with service.
Well looked after a cared for. Problems sorted out.